We has been skillfully weaving together the strands of strategic digital marketing since 2012. We help all kinds of ambitious businesses to improve their digital presence and make digital work for them commercially.
For us it’s always been about the mix. Finding the right blend of data and creativity, human connection and automation, hard graft and fun times. And guess what — we think we’ve nailed it.
All our projects start by picking apart data and looking at it every which way, so we can slice up audiences and talk to them in the right way, using the right channels.
And when we get it right, which we usually do, the results are transformational. We effectively connect businesses to their audiences, delivering brilliant digital experiences that have a genuine impact on the right people.
Clients first. All the time.
At Illusions, we’re transparent and honest at all times. We believe that working with a digital marketing agency should be straightforward and easy, and you should never feel unsure about how we do things.
That’s why we’ve created this list of frequently asked questions. It’s designed to help you learn more about the services we offer, how much it will cost in terms of your time and money, and what you can expect from working with us.
We’ve done our best to answer the common questions that we’re asked to give you more insight into how we work. If you have any other questions about our service, don’t hesitate to get in touch.
As an agency, we’ve been delivering our expert digital marketing service since 2012. You can read more about us here.
We’re an integrated digital marketing agency. Our services include SEO, PPC & Biddable Media, Social Media, Content Marketing, Digital Strategy, and Data & Analytics.
We offer flexible digital marketing packages for every business need. We can focus on any one of our services as a stand-alone service, for example, PPC or Social Media. Alternatively, we offer an integrated digital marketing service that includes all or several of our services used strategically together to achieve the best results possible. You can learn about our integrated digital marketing service here.
Compared to an employee who has a broad knowledge of digital marketing, our team of 20 experts are each experienced and accredited specialists in their particular area of digital marketing.
Our experts are leaders in their fields when it comes to SEO, Web Dev, Media, Social Media, Content Marketing, Digital Strategy, and Data & Analytics. With the help of a Digital Strategy expert, our team members share knowledge between themselves to make sure all your digital channels work together in a joined-up approach and achieve more for you. We like to think of ourselves as an extension of your team, offering skills you can’t recreate in-house.
We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a strategy that will start to generate the results you want.
After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results. We’re proud of our client retention rate. In fact, we’ve been working with some of our clients ever since we started in 2009.
No, there are never any hidden costs with Us. We cover all of our work in the set monthly retainer. However, you’ll need to cover any biddable media spend such as Google Ads, Microsoft Ads, and Facebook Ads. This is billed separately to our management fee.
Yes, every service we offer is completed by our team. When needed, we call upon our trusted network of graphic designers, illustrators, web developers and video producers to help with projects that can help enhance your digital marketing activity.
Where your business is located doesn’t really matter when it comes to the work that we do. In fact, we work with clients across the whole of the UK and worldwide.
When it comes to communication, we aim to see our local clients for frequent face-to-face meetings, but we still arrange regular calls for our clients who are a bit further away. On top of that, we’ll travel to see you for quarterly or bi-annual face-to-face meetings.
When you start working working with us, we’ll arrange a kick off meeting with you and your team. This meeting gives us the opportunity to get all the information we need to put together our initial 6 month digital marketing strategy.
This strategy will outline when and what we plan to deliver. It’s a comprehensive plan that outlines what aspects of the project will be delivered over and the dates you can expect to see them. We update and refresh this strategy every 6 months (or less) so you’re always in the loop about when you’ll see deliverables from us.